Professionalism and Effective Communication

This course is offered through UpSkill NIMAA. Click here for more information on UpSkill NIMAA.

Course Information

This course describes the key aspects of professionalism, the role of effective communication for medical assistants, and how to apply these concepts in practice.  

This course is designed to: 

  • Describe professionalism and its importance for medical assistants. 
  • Describe methods and approaches for effective communication for medical assistants. 
  • Discuss legal and ethical implications that impact medical assistants. 

Target Audience

This activity is appropriate for medical assistants and other care team professionals.


There are no prerequisites for enrollment in this course.  However, this course is designed to benefit participants who are already engaged in health professional work, specifically primary care.  Thus, it is highly recommended that participants be health professionals currently working in a primary care setting. 

Method of Instruction

This is a full distance delivery course. All content is delivered asynchronously via NIMAA's Learning Management System (LMS). The course is organized into nine self-paced sessions. Each session is designed to take approximately one hour to complete with the course totaling nine hours. Sessions build on one another, and thus are sequential. The work of each session involves the participant completing a brief knowledge assessment before reviewing the content. This is followed by exploring the content in videos, slides, documents, and other materials. Participants then demonstrate what they have learned in an activity as well as share reflections and questions about the content with fellow participants. Finally, participants complete a knowledge assessment to understand what they have learned in the session. 

Required Hardware/Software

This course does not have a textbook requirement. All required course content materials are included in the LMS within the lesson content for each session. Additional optional learning resources are listed in the lesson information for each session in the course syllabus. To be able to access and complete all the required course items, all participants are expected to have access to a personal computer meeting the specifications below. 

Minimum Hardware Requirements 

  • Personal computers should be five years old or newer, when possible 
  • 2.4 GHz or faster processor  
  • 4 GB or more of RAM 
  • 300 GB or larger hard drive  
  • 500MB or better video card capable of 1920x1080 resolution or higher  
  • Sound card with speakers, headphones and microphone  
  • Monitor/display video card capable of 800x600 dpi with 256 colors  

Highly Recommended

  • Printer 
  • CD-RW, DVD-RW or USB mass-storage device (recommended)  

Minimum Software Requirements

  • Operating Systems (one of the following): 
    • Windows 7 and newer   
    • Mac OS X 10.6 and newer  
    • Linux - Chrome OS  
  • Supported browsers: Edge, Safari, Chrome, and Firefox (current and first previous major releases of each browser)  
  • JavaScript enabled  
  • Minimum Internet Speed:  
    • Bandwidth of 512 Kbps (i.e. basic DSL) minimum   
    • Bandwidth of 1.5 Mbps minimum to support good video streaming  
  • Unrestricted access to YouTube and Vimeo 
Activity summary
Activity opens: 
Activity expires: 

The course duration is 9 weeks. Course enrollment takes place on an ongoing basis. Upon enrollment, participants are granted access to one session per week. Participants can complete the required weekly work on their own schedule. Once a session is open, it remains open for the duration of the course. At the end of the course, participants are granted one additional week to complete pending work.

  • Session 1 - Introduction to Professionalism
  • Session 2 - Professional Communication: Verbal and Non-Verbal
  • Session 3 - Professional Written Communication
  • Session 4 - Professionalism and Time Management
  • Session 5 - Professionalism and Meeting Facilitation
  • Session 6 - Professionalism and Conflict Management
  • Session 7 - Professionalism and Negotiation
  • Session 8 - Professionalism and Legal and Ethical Issues
  • Session 9 - Professionalism and Leadership

UpSkill NIMAA courses provide contact hours that can count toward CMA (AAMA) and CCMA (NHA) recertification requirements.


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Click here to email Lori Nichols if interested in purchasing seats in this course for your organization.