Module 01: Creating a Positive Patient Experience

Module Objectives

By the end of this module, learners will be able to...

  1. Apply H.E.A.R.T. mindset to patient experiences
  2. Identify best practices for a positive patient experience

A brief evaluation is included at the end of the module in order to get your feedback. 

Select the Continue tab to get started. If you experience any technical issues or have any questions, please submit a ticket to our support center. A member from our team will respond as soon as possible. 

Activity summary

Available credit: 
  • 0.25 Participation Hour(s)
    You are able to download an unaccredited Participation Certificate for your records if you are not able to use any of the credit types provided for this activity or if this activity does not offer accredited CME/CE credits.
Activity opens: 
08/12/2026
Activity expires: 
09/06/2029
Part of: 
Essential Skills for Health Center Front Desk Excellence: E-Learning Modules

Weitzman Institute Disclosure Statement

It is the policy of the Weitzman Institute to ensure that Continuing Education (CE) activities are independent and free of commercial bias. To ensure educational content is objective, balanced, and guarantee content presented is in the best interest of its learners' and the public, the Weitzman Institute requires that everyone in a position to control educational content disclose all financial relationships with ineligible companies within the prior 24 months. An ineligible company is one whose primary business is producing, marketing, selling, re-selling or distributing healthcare products used by or on patients. Examples can be found at accme.org.

Faculty participating in a Weitzman Institute-sponsored activity must disclose to the planning committee and audience all financial or other relationship(s) with ineligible companies.

Accreditation Statement

In support of improving patient care, this activity has been planned and implemented by Community HealthCare Association of the Dakotas and Moses/Weitzman Health System, Inc./Weitzman Institute. Moses/Weitzman Health System, Inc. is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credential Center (ANCC) to provide continuing education for the healthcare team.

By completing this activity, you provide Moses/Weitzman Health System Inc. the permission to share completion data with the ACCME and the certifying board(s).

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Please note that continuing education credit requirements differ by state, jurisdiction, and licensing agency. It is your responsibility to confirm if your licensing/credentialing agency will accept the credits offered by this activity.

Available Credit

  • 0.25 Participation Hour(s)
    You are able to download an unaccredited Participation Certificate for your records if you are not able to use any of the credit types provided for this activity or if this activity does not offer accredited CME/CE credits.
Please log in or register to take this activity.

Select the Continue button to navigate to the module content and evaluation. If you experience any technical issues, please submit a ticket to our support center. A representative from our team will respond as soon as possible.